Privacy Policy

1. Introduction and Controller

At Gosa Racket Club, operated under the legal entity in Monterrey, N.L., Mexico, we take the security of your personal data with the same seriousness as we take the integrity of our courts. This Privacy Policy describes how we collect, use, process, and distribute your information, including personal data which includes any information about you from which you can be identified.

The "Controller" responsible for your personal data for the purposes of applicable data protection law is Gosa Racket Club, located at 2a. Zona 512, Caracol, 64810 Monterrey, N.L., Mexico.

2. Information We Collect

We collect information through various interactions, including but not limited to, membership registrations, court bookings, academy enrollments, and website navigation. This includes:

• Identity Data: First name, last name, date of birth, gender, and photography for membership cards.
• Contact Data: Residential address, billing address, email address, and telephone numbers (+52 81 6440 3182).
• Financial Data: Bank account details and payment card information (processed through secure third-party gateways).
• Technical Data: IP address, login data, browser type and version, time zone setting, and location data.
• Health Data: Voluntary information regarding physical fitness or medical conditions relevant to safe participation in tennis and padel activities.

3. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Contractual Necessity: To perform the contract we are about to enter into or have entered into with you (e.g., managing your membership or booking a court).

Legal Obligation: Where we need to comply with a legal or regulatory obligation in Mexico.

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as ensuring club security through CCTV.

4. How Your Data is Used

Your data is processed for the following specific purposes:

• To register you as a new member and manage your account profile.
• To process and deliver your court bookings, including managing payments, fees, and charges.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To enable you to partake in tournaments, leagues, and social events at the Monterrey facility.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, and system maintenance).
• To use data analytics to improve our website, services, marketing, and customer experiences.

5. Data Security and CCTV

Our facility at 2a. Zona 512, Caracol is equipped with CCTV cameras for the safety of our members and staff. Video footage is stored securely and is only accessed when necessary for security investigations. Technical security measures are in place to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6. International Transfers

As Gosa Racket Club uses global cloud-based services for management (e.g., booking software and email hosting), your data may be transferred to and stored at a destination outside of Mexico. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by data protection authorities.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

8. Your Rights (ARCO Rights)

Under Mexican law, you have specific rights regarding your data, known as ARCO rights:

• Access: The right to know what personal data we hold about you.
• Rectification: The right to request the correction of your personal data if it is outdated or inaccurate.
• Cancellation: The right to have your data removed from our records when you consider it is not being used properly.
• Opposition: The right to object to the use of your personal data for specific purposes.

To exercise any of these rights, please contact our Data Officer at [email protected].

9. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications (such as social media platforms or tournament registration sites). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us in the following ways:

Full name of legal entity: Gosa Racket Club
Email address: [email protected]
Postal address: 2a. Zona 512, Caracol, 64810 Monterrey, N.L., Mexico
Telephone number: +52 81 6440 3182